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Frequently Asked Questions

Programme FAQ

Are the students in each class of similar abilities?


We will try to group students of similar abilities in a class. The class is also kept reasonably small to allow the tutor to better facilitate Students’ learning through some level of personalised attention.




How many students are there in a class?


We usually start a class with a minimum of 3 students.

There is a maximum of 5 students in each class.




Is homework assigned?


Yes. Homework is provided to reinforce learning and understanding. Your child is expected to complete and hand in all homework on time as this will aid in his understanding and ensure he paces along with the class.




What materials are provided to students?


At PAL Learning, we provide our students with:

  1. Online assignments on the learning management system
  2. Physical worksheets
  3. Online videos
  4. A device for learning (subject terms and conditions)




Will students be required to purchase any other additional books or reading materials?


The purchase of additional materials will not be required as materials provided by us is sufficient for your child learning with us.




Are there lessons during the school holidays?


There will still be lessons during the school holidays. As lessons are carried out online, lessons can carry on during the holidays.




Will the tutor provide extra time to coach my child on work that he does not understand?


Your child may raise any queries during the lesson and their tutors will reply them during the lesson. However, the tutor is not able to extend the lesson to answer those questions as he/she may have another lesson scheduled right after the class.




How are the classes conducted?


At the start of every lesson, the tutor will go through the previous week’s homework assignment before embarking on the week’s lesson, which may be topical, or strategy based.This is followed by the teaching of the new topic/strategy through discussions and teacher-modelling.


Class assignments allow the students to practice what they have been taught.

Tutors will observe students’ work, highlight important considerations based on the observations and provide the required personal attention to aid those who need further clarifications.




May I request for past materials prior to my child joining the programme?


Your child will only be provided with the material from the point of joining the class. Past worksheets will not be provided.




May I request to stop attending the tuition lessons during the school holidays?


No. The lessons are planned according to a 48-week academic year. There will be lessons on public holidays, weekends, and the school holidays. Stopping during the holidays will disrupt the progression of the class and your child will not be able to fully benefit from the class.




How many lessons are there in the trial session?


The trial session will be one lesson per programme. For just $15 per subject you will get a 1hour 30minutes live tutoring lesson and have access to the e-worksheet for the lesson.




Does English cover the English Paper 1 and Paper 2 question types?


We have planned our education package in accordance with MOE’s syllabus.
Therefore, both Paper 1 and Paper 2 question types are covered.




Is the curriculum in line with the schools'?


We follow MOE’s syllabus and incorporate the strategies in our curriculum.




Will I need to provide my child with assessments for practices in addition to the assignments given by the tutor?


The materials provided by the tutor is based on a curriculum work plan designed to cover the key learning objectives. Though not necessary, additional assessment materials provided by yourself will certainly help, given that more practices and increased exposure will help to enhance your child’s skills.





Technical FAQ

What devices are given?


Depending on the number of programmes signed up for and the commitment period, there are 2 brands, Samsung and Huawei, to choose from.




Are you able to send me the soft copies of the worksheets for me to print on my own?


No. The materials will be printed by PAL Learning and delivered to your address. In the event that you misplace the set or a particular worksheet, please contact us.




What is the different application used for the online lessons?


We use Zoom as a video conferencing platform and HeyHi as an interactive tool for your child to annotate and participate during the lesson.

We encourage you to download and install the Zoom app on your laptop, computer or Mac however you may access the Zoom website via your internet browser and then key in the meeting details when prompted to.

During the lesson, the tutor will send your child the link to the HeyHi whiteboard via the Zoom chat function. All your child needs to do is click on the link and he or she will be taken to the HeyHi whiteboard. You are encouraged to download Google Chrome as HeyHi is most compatible with it.




Do I have to download the programmes in my device before the lesson?


If you are using a computer or laptop it is optional for you to download Zoom.

However, we would recommend you to download it for easier access.

If you are using a mobile phone or tablet you will have to download the Zoom and HeyHi apps.




What are the minimum system requirement for the different platforms?


Zoom Bandwidth Requirements

2.0 Mbps up and down for single screen

2.0 Mbps up 4.0 Mbps down for dual screen

2.0 Mbps up 6.0 Mbps down for triple screen

For screen sharing only: 150-300kbps

For audio VoIP: 60-80kbps

Zoom Platform Requirements

Minimum OS:

Mac OS X with Mac OS 10.10 and higher

Windows 7 and higher

Mac OS or Windows OS hardware requirements:

2.5 GHz Dual Core Intel Core i5 and higher desktop CPU (single screen)

2.8 GHz Quad Core Intel Core i7 and higher desktop CPU (dual or triple screen)

Dual bank RAM for better performance

HeyHi Minimum System Requirement

Android OS: 6.0 or higher

iOS: 11.0 or higher

Desktop OS: Windows 10 / MacOS 10.10 or higher

Web Browser: Latest version of Google Chrome or Mozilla Firefox




How do I join a HeyHi session?


Your tutor would be sending you the meeting URL with the Meeting ID and Access Code through the Zoom chat.

To join a session on a desktop/ laptop computer:

Click the URL provided.

Enter your name and the access code and click ‘Join Meeting’.

To join a session on a mobile phone/tablet:

Download and start the HeyHi App.

Enter your name and the Meeting ID.

Click ‘Join Meeting’.

Enter the Access Code and click ‘OK’.





Payment FAQ

Is there an instalment plan for the package?


Currently we do not have an instalment plan. You can make the payment either monthly or quarterly.




How do I make payment?


Payment can be made through PayNow. Once registration is done, we will send out the invoice with the QR Code/ UEN number for payment.





© 2020 by PAL Learning Pte Ltd

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